Return & Exchange Policy
Welcome to Gulfano. We carefully confirm every order before dispatch. Please read our policy below — returns are not accepted after delivery. We offer a clear 3-day exchange process for eligible items only.
No Returns — Exchange Only
All orders are final once delivered. We do not accept returns for refunds after a customer receives the parcel. Instead, we provide an exchange option within 3 days of delivery, subject to eligibility (see below).
Exchange Eligibility
- Product is damaged on arrival.
- Product is defective or not functioning as described.
- Product received is different from what was ordered.
Time Frame
Submit your Exchange Request within 3 days of delivery. Requests after 3 days will not be processed.
Exchange Process
- Fill the Exchange Request Form below and upload clear images showing the issue.
- Provide accurate product details and the reason for exchange.
- Our team will review your submission and contact you within 24 hours to confirm eligibility.
Packaging & Condition
Items should be returned in original packaging with all accessories. Products that are used, damaged by the customer, or missing essential parts will not be eligible.
Shipping for Exchange
Free delivery is provided only on the initial order. For any approved exchange, the customer will be required to pay a delivery charge of AED 25. Gulfano Store does not cover delivery costs for exchanges..