Faqs
Frequently Asked Questions (FAQs)
Welcome to Gulfano Store’s Help Center — here you’ll find answers to the most common questions our customers ask.
If you don’t find what you’re looking for, feel free to reach out to our support team at 📩 support@gulfanostore.com.
1. Where does Gulfano Store deliver?
We currently deliver all over the United Arab Emirates.
Our GCC expansion (Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait) is coming soon!
2. Is shipping really free?
Yes! 🎉
We offer 100% Free Shipping across the UAE — no hidden fees, no extra delivery charges.
3. How long does delivery take?
Once your order is confirmed by our team, it is dispatched within 24 hours.
Delivery usually takes 2 to 3 working days across the UAE.
For major cities, next-day delivery is often available.
4. How do I confirm my order?
After you place an order, our team will contact you by phone, WhatsApp, or SMS for confirmation.
Once confirmed, your order is immediately processed and dispatched.
5. What happens if I miss the delivery?
Our courier will make up to three (3) delivery attempts.
If all three attempts fail (for example, if you’re unavailable or do not answer calls), the parcel will be returned to our warehouse.
6. Are your products original and high-quality?
Absolutely ✅
Every item listed on Gulfano Store is 100% original, branded, and carefully checked for quality before dispatch.
We only deal in authentic and premium-grade products.
7. What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online card payments through trusted gateways.
All transactions are encrypted and completely safe.
8. Can I return or exchange a product?
Yes, we accept returns and exchanges for eligible items.
Please check our Refund & Return Policy page for complete details on conditions and procedures.
9. How can I track my order?
After your order is dispatched, we’ll share a tracking link or update via WhatsApp/SMS so you can follow your parcel’s progress in real-time.
10. Do you have customer support?
Yes! Our friendly customer support team is available to assist you with any questions regarding your order, shipping, or product information.
📧 support@gulfanostore.com
11. Are you planning to deliver outside UAE?
Yes! 🌍
We’re expanding soon to other GCC countries — stay connected with us on social media or subscribe to our newsletter for updates.
12. How can I stay updated on new arrivals or offers?
Follow us on our social media pages and subscribe to our newsletter to get exclusive updates, offers, and product launches before anyone else.
At Gulfano Store, we’re here to make your shopping experience easy, secure, and enjoyable — every single time.