1. What types of jewellery do you offer?
We specialize in customized jewellery, including name necklaces, bracelets, rings, earrings, and keychains. Every piece is personalized according to your chosen name, text, or design preferences.
2. How do I place a customized order?
Simply select your desired product, enter the personalization details (such as the name or text), choose your preferred design and finish, and complete the checkout process. Our team will craft your jewellery exactly as specified.
3. Can I change or cancel my order after placing it?
Since our jewellery is customized and made-to-order, changes or cancellations are generally not allowed once the order is confirmed. Please double-check your personalization details before completing your purchase.
4. What is the delivery time?
We offer free delivery across the UAE. Orders are typically delivered within 24 to 36 hours after confirmation.
5. Is delivery free for exchanges?
No. Free delivery applies only to the initial order. For any approved exchange, the customer is required to pay a delivery charge of AED 25.
6. Can I return or exchange my customized jewellery?
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Customized jewellery is final sale.
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Exchanges are only possible if the item is damaged or incorrect due to Gulfano Store’s error.
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Returns or exchanges are not accepted for change of mind, cosmetic wear, or damage caused by customer handling.
7. How do I care for my customized jewellery?
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Avoid exposure to water, perfumes, and harsh chemicals.
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Store your jewellery in a dry, soft pouch or box.
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Clean gently with a soft cloth to maintain shine and durability.
8. Do you offer gift packaging?
Yes, our jewellery comes in elegant packaging, perfect for gifting and special occasions.
9. Can I order multiple items with different customizations?
Absolutely. You can place multiple orders with different personalization details. Please ensure each order is filled with accurate names or text to avoid mistakes.
10. Are your materials safe and of high quality?
Yes. We use premium, durable materials designed to last and maintain their shine. Every piece is crafted with precision and attention to detail.